We only collect personal information that you voluntarily provide to us or that is collected automatically for basic web operation. You can generally visit our Site without revealing any personally identifiable information. However, the following are situations in which we may collect data:
Information You Provide Directly: When you contact us (such as by filling out our contact form or emailing us), we collect the personal information you choose to give. This may include your name, email address, phone number, and any details you share in your message (for example, you're booking inquiries, preferred dates, group size, special requests, or other information relevant to your stay or questions). We will also collect any other personal details you voluntarily provide to us in the course of making an inquiry or booking.
Correspondence: If you contact us via email or other means, we may keep a record of that correspondence, including your email address and the content of your message, in order to address your inquiry and for our records.
Information Collected Automatically: We do not use any analytics or advertising services, so we do not actively track or profile you. However, like most websites, our servers may automatically receive and log certain technical data when you visit the Site. This can include your IP address, browser type, device information, and pages accessed. We collect this minimal information purely for operational and security purposes (for example, to monitor for malicious activity and to ensure the Site is displayed correctly on your device). We do not use this data to identify you, and we do not combine it with other personal information.
Cookies and Tracking Technologies: For your privacy, we do not use any cookies or tracking technologies on our Site for analytics or advertising purposes. We do not use Google Analytics, Facebook Pixel, or any similar tracking tools that collect personal data about your online activities. In fact, you can browse our website without any cookies besides those strictly necessary for the website to function. The Site may use a basic session cookie or similar technology only if required for technical functioning (for example, to enable form submissions or remember preferences), but at this time we have no features that set persistent cookies in your browser. You will not see pop-ups for cookie consent because we simply do not utilise cookies beyond essential operation.
Note: Our Site is designed so that you can navigate it without revealing personal information. You are only asked to provide contact details when you actively reach out to us (e.g., through the contact form or email). We do not engage in automated data collection beyond the minimal server logs described above.
Respond to Your Inquiries and Requests: The primary use of your personal information (such as name, contact details, and message content) is to contact you back. We will use your email address and other provided details to respond to questions you ask us, to provide the information or assistance you requested (for example, availability and rates for your desired dates, details about our villa/retreat, or any questions you have about Green Escapes).We only collect personal information that you voluntarily provide to us or that is collected automatically for basic web operation. You can generally visit our Site without revealing any personally identifiable information. However, the following are situations in which we may collect data:
Booking and Service Fulfilment: If you decide to book a stay or retreat with us, we will use the information you provided to process your booking and provide our services. This includes using your details to confirm your reservation, communicate with you about check-in arrangements, special requests, or itinerary details, and generally ensure we can host you comfortably. For instance, we might use your provided arrival details to arrange an airport pickup or have staff ready to meet you when you arrive.Information You Provide Directly: When you contact us (such as by filling out our contact form or emailing us), we collect the personal information you choose to give. This may include your name, email address, phone number, and any details you share in your message (for example, you're booking inquiries, preferred dates, group size, special requests, or other information relevant to your stay or questions). We will also collect any other personal details you voluntarily provide to us in the course of making an inquiry or booking.
Operational Communication: We may send you communications necessary for our services, such as booking confirmations, invoices, or updates about your stay. We will also contact you if we need additional information or if there are any changes affecting your reservation. These communications are not marketing messages; they are part of our customer service to you as our guest or potential guest.Correspondence: If you contact us via email or other means, we may keep a record of that correspondence, including your email address and the content of your message, in order to address your inquiry and for our records.
Improve Our Services: Although we do not collect analytics data, we may internally use the inquiries and feedback we receive to help us improve our website and services. For example, if we notice we receive many similar questions, we might update our website FAQs or information to better serve future visitors. Any use of data for improvement will be done without identifying any individual and purely to enhance user experience and our offerings.Information Collected Automatically: We do not use any analytics or advertising services, so we do not actively track or profile you. However, like most websites, our servers may automatically receive and log certain technical data when you visit the Site. This can include your IP address, browser type, device information, and pages accessed. We collect this minimal information purely for operational and security purposes (for example, to monitor for malicious activity and to ensure the Site is displayed correctly on your device). We do not use this data to identify you, and we do not combine it with other personal information.
Legal Obligations and Protection: We may use or disclose your information if necessary to comply with applicable laws and regulations or to respond to lawful requests or legal process. For example, if Sri Lankan law requires us to maintain guest records or submit guest information to authorities (as is sometimes required for hospitality providers), we will comply with those laws. Additionally, we may process your personal data as needed to enforce our Terms and Conditions, to protect the rights, property, or safety of Green Escapes, our customers, or others. This includes preventing fraud or security issues.
Cookies and Tracking Technologies: For your privacy, we do not use any cookies or tracking technologies on our Site for analytics or advertising purposes. We do not use Google Analytics, Facebook Pixel, or any similar tracking tools that collect personal data about your online activities. In fact, you can browse our website without any cookies besides those strictly necessary for the website to function. The Site may use a basic session cookie or similar technology only if required for technical functioning (for example, to enable form submissions or remember preferences), but at this time we have no features that set persistent cookies in your browser. You will not see pop-ups for cookie consent because we simply do not utilise cookies beyond essential operation.
We will not use your personal information for any purposes other than those described above without obtaining your consent or unless required or permitted by law. In particular, we do not use your data for unsolicited marketing communications. We do not have a newsletter or promotional mailing list, so you will not receive marketing emails from us unless you specifically request updates.
With Service Providers (Processors): We may share necessary personal information with trusted third-party service providers who help us operate our website or run our business, but only to the extent necessary for them to perform services on our behalf. For example, we may use an email service or website hosting platform to help manage our communications and site. These service providers may process your data (e.g., temporarily storing contact form submissions or transmitting emails) purely for the purpose of delivering our service to you. We ensure that any such partners are obligated to protect your data and use it only for the specific purpose we require (for instance, our website platform or form handling service will not use your details for their own marketing). Aside from basic web infrastructure, we currently do not employ any third-party data processors that actively collect or analyse your information.
With Our Team and Partners: Green Escapes is run by a small team. Your inquiries and booking details will be accessible only to the personnel at Green Escapes who need that information to respond to you or arrange your stay. This could include the villa management and reservation team. In some cases, we might share necessary details with a trusted partner involved in fulfilling your request. For example, if during your stay you request a service that involves an outside provider (such as arranging a local tour, airport transfer, or special activities), we would share only the information required to arrange that service (for instance, your name or pickup location for a driver). In doing so, we remain careful to protect your data and will only work with partners who also respect your privacy.
Legal Requirements: We may disclose personal information if required to do so by law or in response to valid requests by public authorities. For example, we may have to provide guest information to government authorities for visa, immigration, or security purposes in Sri Lanka, or respond to a court order or legal process. We will only share what is necessary and will always consider your privacy rights when responding to such requests.
Business Transfers: In the unlikely event that Green Escapes undergoes a major business transaction, such as a merger, acquisition, or sale of assets, personal information we have collected may be transferred as part of that transaction. If this were to happen, we would ensure that your data remains protected and subject to the same privacy commitments. We would also notify you (for example, via a notice on our website) of any such change in ownership or use of your personal information, as well as any choices you may have regarding your information.
Importantly, we do not share your personal information with any third-party advertisers or data analytics providers. Since we use no third-party tracking on our site, there is no information being sent to outside advertising networks or social media companies from your use of our Site.
External Website Links: We provide links to external sites for your convenience and reference. For example, our website may include links to our listing on Airbnb (for booking), our social media pages like Instagram, and mapping services (such as Google Maps for directions to our location). If you click on those links or navigate to those sites, you will be leaving our Site and this Privacy Policy will no longer apply. The personal data you provide or that is collected on external sites is governed by the privacy policy of the respective third party. We recommend you review the privacy policies of any external site you interact with. Green Escapes has no control over and is not responsible for the content, privacy practices, or data handling of other websites.
Social Media: If you choose to follow or contact us via our social media pages (for instance, Instagram), any information you share there is subject to the privacy policies of the social media platform. We do not collect information from your social media profiles through our Site. Any engagement you have on those platforms is voluntary and governed by the platform’s terms.
Booking Platforms and Payment Processors: In some cases, you might choose to book your stay at Green Escapes through a third-party booking platform (such as Airbnb or a travel agency website) or process payments through a bank or payment gateway. Please note that such transactions do not occur on our Site. If you are redirected to a third-party platform for booking or payment, that platform will collect your data under its own terms and privacy policy. For example, if you book via Airbnb, Airbnb will handle your personal and payment information; we receive only the information needed to manage your reservation (such as your name, contact, booking details) from them. Similarly, if you pay a deposit or fee via bank transfer or another external payment method, any personal or financial information you provide to execute that payment is processed by those third-party institutions (e.g., your bank or card provider). Green Escapes itself does not collect or store your sensitive financial information (like credit card numbers) through our website. We encourage you to review the privacy notices of any booking or payment service you use to ensure you understand how your data will be handled by those third parties.
In summary, when you leave our Site by clicking external links or making use of third-party services, this Privacy Policy no longer applies, and the privacy practices of those third parties will govern the handling of your information.
If you contact us with an inquiry but do not ultimately make a booking or use our services, we will keep your contact information and message for a period of time needed to respond and follow up, and then we may delete it. For example, we may retain inquiry emails for a short period in case you have further questions or decide to book at a later date, but we will not keep them indefinitely if there is no further interaction.
If you become a guest of Green Escapes (for instance, you book a stay or retreat), we will retain the personal information you provided for the duration of your stay and as long as needed afterward to administer any post-stay matters. We may also keep certain information for longer if necessary for our legitimate business records or legal obligations. For example, we might retain basic booking records (which could include your name, contact, dates of stay, and payment records) for accounting, taxation, or legal compliance purposes. These records will be maintained securely and only accessible to authorised personnel.
We will periodically review the personal data we hold and delete or anonymise information that is no longer needed for any legitimate purpose. When we no longer need your personal information, we will remove it from our systems or anonymise it so you can no longer be identified (unless we are required by law to retain it for a certain period).
Please note that even if we delete your data from our active systems, it may persist in backup archives (but we will ensure it is securely protected and isolated). Also, if you have asked to unsubscribe from any communications, we may retain your contact details on a suppression list to ensure we honour your opt-out.
Secure Hosting: Our website is hosted on a platform that employs security features such as firewalls and encryption. Any personal data submitted through the Site (for example, via the contact form) is transmitted using secure protocols (HTTPS encryption) to prevent eavesdropping.
Access Controls: Internally, we restrict access to personal information. Only authorised members of the Green Escapes team and trusted service providers (who have agreed to keep information secure and confidential) have access to your data on a need-to-know basis.
Administrative Safeguards: We educate our staff about the importance of privacy and security. We have procedures in place to handle your information carefully and lawfully. For instance, if we receive personal information by email, we handle it with confidentiality and do not disclose it to unauthorised parties. Physical documents (if any) containing personal data are stored securely.
Payment Security: As noted, we do not process payments through our Site. If you make payments via third parties, those transactions are secured by the respective providers. We ensure that any information we receive about your payment (like confirmation of a deposit) is kept private. We will never ask you to send sensitive payment information (like credit card numbers) via our website or email.
While we strive to protect your information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Thus, we cannot guarantee absolute security of information. For example, email communications may not be fully secure if your email provider lacks encryption; please consider this when deciding what information to send us via email. If there is any breach of security that affects your personal data, we will notify you as soon as possible and take appropriate steps to mitigate the issue, in accordance with any applicable laws and regulations.
Access and Update: You have the right to access the personal information we hold about you. You may request a copy of the data you have provided to us. If any of your personal details that we have are incorrect or have changed (for example, you want to update your contact email), please let us know and we will correct or update our records.
Deletion (Right to be Forgotten): You may request that we delete the personal information we hold about you. If you want us to remove your details from our records (for instance, after your stay is completed or if you decide not to book with us after an inquiry), you can contact us with that request. We will delete the information unless we are required to keep it for legal reasons or it is still necessary for the purpose you provided it (for example, we cannot delete data that is needed to fulfils an active booking, but we can delete it after the booking is concluded).
Withdrawal of Consent: If we are processing your personal information based on your consent (which would typically be the case for any optional uses of data), you have the right to withdraw that consent at any time. For example, if you gave us permission to retain your contact to inform you of future retreats or offers, you can opt out later. Withdrawing consent will not affect the legality of any processing we did based on your consent before withdrawal.
Objection and Restriction: If applicable law grants you the right to object to or restrict certain processing of your data, you may do so. In practical terms, since we only process your data for communications and bookings on your request, if you no longer want us to process it, that typically means we will stop and likely delete your data per your request. We do not do any profiling or direct marketing that would require an objection mechanism.
Lodging Complaints: We strive to resolve any queries or concerns you have about your privacy directly. However, if you are in a jurisdiction where you have the right to lodge a complaint with a data protection authority and you believe we have not addressed your concerns adequately, you have the right to contact your local data protection regulator. (For instance, if you were an EU citizen, you could reach out to your country’s supervisory authority.) We encourage you to contact us first so we can do our best to resolve the issue.
To exercise any of these rights or for any privacy-related request, simply reach out to us via the contact information provided in the Contact Us section below. We may need to verify your identity (to protect your privacy) before fulfilling certain requests, especially for data access or deletion, to ensure that we do not disclose or remove information to the wrong person. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Please note that if you have made a booking with us, deleting or restricting your personal data before or during your stay might affect our ability to provide our services (for example, if we cannot use your contact or name, we may not be able to coordinate with you). We will inform you if we cannot fulfil a request for such reasons and discuss with you how to best address your concerns.
However, we want to assure you that regardless of where your data is processed, we will handle it in accordance with this Privacy Policy and take appropriate measures to protect it. By using our Site or providing us with your information, you consent to the transfer of your personal data to Sri Lanka and to the processing of that information as described in this policy. We will protect the privacy and security of personal information according to this policy, no matter where it is processed or stored.
If you are an EU, UK, or other international user, please note that because we do not specifically target our services to those regions, we may not be fully subject to certain international data protection laws (like the EU’s GDPR or UK’s Data Protection Act) for all aspects of our operations. Even so, we respect the general principles of those laws as outlined in the "Your Rights and Choices" section above, and we endeavour to provide a level of privacy protection consistent with your expectations.
We may update or revise this Privacy Policy from time to time, especially as our website evolves or if our data practices change. We encourage you to review this policy periodically for any updates. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy. Changes are effective immediately upon posting to the Site.
If we make any material changes to how we collect or use your personal information, we will make a more prominent notice (such as adding a statement on our homepage or contacting you directly if feasible). By continuing to use the Site after any modifications to this Privacy Policy, you acknowledge and agree to the updated terms.
Email: Send an email to Hello@theinteriorme.com with the subject line "Privacy Inquiry" (or similar) and detail your question or request. This is our primary contact for privacy matters.
Phone: You may call us at +44 7876 473 898. If your inquiry is about privacy, please indicate that so we can direct you to the right person. (Please note this is a UK number that reaches our team responsible for bookings and inquiries.)
Postal Mail: If you prefer, you can write to us at our business address:
Green Escapes Lanka (Pvt) Ltd
Nugahena, Galgamuwa East
Nakulugamuwa, Southern Province
Sri Lanka
We will respond to your inquiries as promptly as possible.
Thank you for reading our Privacy Policy. We appreciate your trust in Green Escapes and are committed to ensuring that your privacy is respected and protected at all times when you interact with us. Enjoy your experience on our Site, and we hope to welcome you to Green Escapes in person soon!
